Call Recording Policy

BPM Tech Limited operates as a recruitment business in the United Kingdom and processes data on behalf of the following brands.

BPM Tech Limited (Registration Number: 07930904)

BPM Tech has a phone system capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of calls for training, monitoring, security and compliance purposes.

All calls made or received by BPM Tech will be recorded and will only be used for the purposes specified in this policy and retained for a maximum period of 24 months after which they will be deleted unless retained for the purposes specified in this policy.

Purpose of this policy

In order to maintain the highest of standards, BPM Tech need to record all telephone calls made or received and retain them for a period of time.

BPM Tech shall ensure that the use of these recordings is fair and comply with the requirements of the relevant legislation. This includes:

• The Data Protection Act 2018
• The General Data Protection Regulation 2018
• The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
• The Regulation of Investigatory Powers Act 2000
• The Telecommunications (Data Protection and Privacy) Regulations 1999
• The Human Rights Act 1998

Scope of policy

All BPM Tech’s calls made or received will be recorded. Under normal circumstances a call will not be retrieved, monitored or retained for longer than 24 months unless:

• It is necessary to investigate a complaint
• It is required to be used as evidence in a legal dispute
• there is a threat to the health and safety of staff or visitors or for the prevention or detection of crime
• it is necessary to check compliance with regulatory procedures
• it will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way
• If it becomes clear that a communication is private, then the conversation will not be included in routine audit and reviews
• If the person making the call says that they do not wish to have their call recorded, the call will be ended and any recording deleted

Collecting information

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:

• adequate, relevant and not excessive
• used for the purpose(s) stated in this policy only and not used for any other purposes
• accessible only to managerial staff as part of training and coaching process
• treated confidentially
• stored securely
• not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved