Call Recording Policy

BPM Tech Limited operates as a recruitment business in the United Kingdom and processes data on behalf of the following brands.

BPM Tech Limited (Registration Number: 07930904)

BPM Tech has a phone system capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of calls for training, monitoring, security and compliance purposes.

All calls made or received by BPM Tech will be recorded and will only be used for the purposes specified in this policy and retained for a maximum period of 24 months after which they will be deleted unless retained for the purposes specified in this policy.

Purpose of this policy

In order to maintain the highest of standards, BPM Tech need to record all telephone calls made or received and retain them for a period of time.

BPM Tech shall ensure that the use of these recordings is fair and comply with the requirements of the relevant legislation. This includes:

The Data Protection Act 2018
The General Data Protection Regulation 2018
The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
The Regulation of Investigatory Powers Act 2000
The Telecommunications (Data Protection and Privacy) Regulations 1999
The Human Rights Act 1998

Scope of policy

All BPM Tech’s calls made or received will be recorded. Under normal circumstances a call will not be retrieved, monitored or retained for longer than 24 months unless:

It is necessary to investigate a complaint
It is required to be used as evidence in a legal dispute
there is a threat to the health and safety of staff or visitors or for the prevention or detection of crime
it is necessary to check compliance with regulatory procedures
it will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way
If it becomes clear that a communication is private, then the conversation will not be included in routine audit and reviews
If the person making the call says that they do not wish to have their call recorded, the call will be ended and any recording deleted

Collecting information

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:

adequate, relevant and not excessive
used for the purpose(s) stated in this policy only and not used for any other purposes
accessible only to managerial staff as part of training and coaching process
treated confidentially
stored securely
not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved

Thomas Barnes

Hannah from BPM contacted me with a very good opportunity that was relevant to my experience. I was accepted for the role and communication during the interview process was very good.

Ade Popoola

Currently working with James Symond and very happy with the service I am getting.

Robin Farr

Just completed a contract with BPMTech. Very good service from this company - timesheet system worked exactly as expected with no issues, staff (James & Ben) were always available and payments were made on time every time. I've been contracting for many years, so I've seen my fair share of agencies ... in my experience BPMTech is one of the best ...

Gagan Rana

Great team BPM Tech has got.. Ben, James, Hannah and et. al. Very supportive and have got amazing clients. Keep up the good work BPM.

Martin Allen

I've worked with Ben Whiteley a lot over the years. Both for recruiting new members to my tech teams and also when I've been searching for a new challenge myself. He has always been highly professional, helpful and insightful. His knowledge of recruitment markets (local, national and international) is second to none and I highly recommend the services he and BPM Tech provide.

Hazel Olivier

In my position as an Executive leader in IT, I have worked with Ben closely for recruitment advise and support for over 10 years while employed at various companies. He is an excellent person to assist and advise on recruitment, sourcing high-level candidates on request, which he and his company fully vet via their own in- house built platform before presenting. I have not once been disappointed in any of the candidates I have hired through his company and would highly recommend him for partnering with on all recruitment related matters.

Sammi Batt

BPM Tech are a top class agency that look after their clients both sides of the fence. BPM Tech originally placed me in a role many years ago and we've stayed in contact ever since. I've used them to source roles as well and you get the same level of excellent service. One of my go-to agencies when I'm looking for a new role, or looking for new staff!

Richard Wagstaff

BPM Tech provided an excellent service to Degree 53. Delivering to our briefs, with high quality customer service and an openness to feedback. I’d highly recommend working with BPM.

Call Recording Policy

Purpose of this policy

Scope of policy

Collecting information

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